All items are sent by Royal Mail First Class and have to be signed for. We send out goods same day or next working day
Marchwood will refund the cost of goods purchased where the client is dissatisfied, provided that the goods and packaging are returned in their original condition. Please notify us of your intention to return any items within 14 days of the item being delivered (starting the day after delivery). Goods and packaging must be returned undamaged in new condition. Carriage charges are not refundable.
Goods returned after the 14 day notification period without due notification will only be accepted at the discretion of Marchwood and will be subject to a restocking fee.
If goods are found to be faulty, or there are parts/items missing on receipt, we ask you to notify us within 3 days via phone or email and send them back to us using an appropriate method such as Royal Mail Special or Recorded delivery. We will inspect the goods and if they are found to be faulty we will refund the cost of the return and take the appropriate action to replace/fix the product as soon as possible.
For more information on your statutory rights. Please visit The Office of Fair Trading website.